Privacy Policy

1. Who we are

Felicet Technologies Private Limited, Chennai, Tamil Nadu, India, is the data fiduciary for personal data processed through the apps. Reach us about privacy at admin@felicet.com.

Felicet Partner is for service partners and their workers. Felicet Business is for businesses that engage them. The two apps collect different data, and this policy says which app each item applies to.

Where a business uses the apps to manage its own workers, that business also decides how those work records are used and is responsible for its own handling of them.

2. What we collect

We do not read your contacts, call logs or SMS messages. On Android, a one-time password can be filled in automatically only if you tap to allow it for that single message. We never ask for your card number, PIN, UPI PIN or bank password, and no one from Felicet will ask you for them.

3. Device permissions

Your device asks before granting these. You can withdraw any of them later in your device settings; only the feature that needs the permission stops working.

• Location— to confirm a check-in happens at the workplace, and to record shift activity. The partner app also asks separately for location while the app is in the background, at the moment a shift starts.
• Camera— for check-in selfies, workplace photographs, documents, and skill assessment recordings.
• Photos and media— when you choose an existing image to upload.
• Microphone— only while recording a skill assessment.
• Notifications— for job invites, approvals and payment alerts.

4. Face verification

Face data is sensitive, so it is treated separately. In the partner app, your profile photograph is the reference image, and each check-in selfie is compared against it by an automated face-matching service to confirm that the person checking in is you.

• Face verification runs only with your consent. You can turn it off at any time from your profile, and turning it off stops future comparisons.
• The comparison is used to accept or query an attendance record. We do not use your face data for advertising, and we do not sell it.
• The business you are working with can see your check-in selfie and workplace photograph in order to approve the day, and is shown your old and new profile photographs when you change one during an engagement.
• Check-in selfies and workplace photographs are deleted once the attendance they support has been reviewed.

5. Location during shifts

• At check-in— your location is recorded and checked against the workplace. If you are outside the expected area, you are asked to explain, and that explanation is stored with the record.
• During a shift— the partner app records location periodically so attendance can be evidenced, and can check you out automatically if you leave the workplace. While this is running, your device shows an ongoing notification so it is never hidden from you.
• Consent— shift tracking is asked for separately and recorded. Withdrawing it stops tracking immediately.
• Outside shifts— no tracking runs. Location is not collected when you are not checked in, except the one-time home or workplace location you pin yourself.
• Address lookup— to turn coordinates into an address, the partner app sends the coordinates to the OpenStreetMap Nominatim service; the business app does this through our own servers.

6. Skill assessment recordings

If you take a skill assessment in the partner app, video and audio of your answers is recorded and uploaded so your skills can be assessed. This happens only after you give separate consent for the recording. If you withdraw that consent, the recording is deleted.

7. Why we use it and our legal basis

We do not sell personal data, we do not use it for third-party advertising, and the apps contain no advertising or analytics trackers.

8. Who we share it with

• The business or partner involved in the work— a business sees the profile, attendance, check-in photographs, location check-ins and amounts for work it has posted, and can rate the partner. A partner sees the business and job details, and can see reviews written about them.
• Identity verification providers— PAN, Aadhaar and GST details are checked through a licensed verification provider, and face comparison is performed by an automated face-matching service.
• Payment providers and banks— to collect top-ups and make payouts to the account or UPI ID you give us.
• Technology providers acting for us— hosting, database, push notification and mapping providers. They may only process data on our instructions.
• Authorities, auditors and advisers— where the law requires it, or to establish or defend legal claims.
• A buyer or successor— if our business is transferred, under equivalent protections.

9. How long we keep it

Closing your account is covered on the account and data deletion page.

10. How we protect it

Data is sent over encrypted connections and held on access-controlled servers. Access is limited to people who need it to run the service. Sign-in uses one-time passwords rather than stored passwords, and sessions on your device are held in the app’s private storage — keep your device locked and do not share it.

No system is completely secure. If a breach affects your personal data, we will notify you and the Data Protection Board as the DPDP Act requires.

11. Your rights and choices

Under the DPDP Act you can ask us to:

• confirm what we hold about you and give you a copy;
• correct or complete data that is wrong or out of date;
• erase your data and close your account;
• withdraw a consent — face verification and shift location tracking can be switched off in the app, and device permissions in your device settings;
• nominate someone to exercise your rights if you die or cannot act for yourself;
• have a grievance addressed, as set out in section 16.

Write to admin@felicet.com with your registered mobile number. We verify who you are, usually by a one-time password to that number, and respond within 30days. Some data cannot be erased on request — for example records we must keep by law, or attendance a business needs as evidence of work done.

12. Your own customers’ data

The billing and point-of-sale features let you record details about your own customers, such as name, mobile number, visits and spend. That data is yours: you decide what to collect and how to use it, including any marketing you send. You are responsible for having a lawful basis for it, for telling your customers what you do with it, and for handling their requests. We store and process it on your behalf so the features work.

13. Children

The apps are for adults at work and are not intended for anyone under 18. We do not knowingly collect a child’s data. If you believe a child has given us data, write to admin@felicet.com and we will delete it.

14. Where data is stored

Personal data is processed in India. Some providers we rely on — including notification, mapping, face-matching and address-lookup services — may process limited data on servers outside India. Where that happens we require appropriate contractual protections and send only what the service needs.

15. Changes to this policy

We may update this policy. The date at the top shows when it last changed, and we will give notice in the apps before a material change takes effect.

16. Contact and grievances

For any privacy question, or to complain about how we have handled your data, contact our grievance officer:

We acknowledge grievances within 7 days and aim to resolve them within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.